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ISO 20000:2011

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This certificate authorizes an IT company to be reliable and one that delivers best product and are quality checked and verified. This standard assures the IT Company to deliver high quality software services.ISO 20000 can help your organisation benchmark its ITSM, improve its services, demonstrate an ability to meet customer requirements and create a framework for independent assessment.

Some of the most common benefits of ISO 20000 certification for service providers are that it:

  • Offers competitive differentiation by demonstrating reliability and high quality of service;

  • Gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000;

  • Provides assurance to clients that their service requirements will be fulfilled;

  • Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;

  • Drives down the costs of conformance to a multitude of regulations, including the PCI DSS and Sarbanes-Oxley;

  • Helps leverage ITIL practices to optimise resources and processes.

Benefits of ISO 20000:2011 Certification

  • It is beneficial for the alignment of information technology services and various strategies of business.

  • Formation of a formal working for the improvement of current services projects.

  • It compares with the best practices

  • It promotes the consistency and effective cost services.

  • It creates a progressive ethos and culture

  • It provides the interchanging of service

  • Reduction of risk

  • The aids major organizational changes through the creation of a standard consistent approach

  • Increase the reputation and develop perception.

  • It focuses on pro-active rather than re-active processes.

  • The relationship between different departments gets improves and the responsibility and goals gets clearer.

  • Generate a suitable framework for both resource training and management automation services.

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